Whether you write fiction or non-fiction, regardless of your genre, as inevitable as covid-19, when you publish you are going to get criticism. Moreover, a lot of it is going to irritate you so much that if you were an oyster, you’d be producing pearls by the bucket-load. If there’s one thing I’ve learned in twenty years of selling non-fiction, it’s this unenviable fact. I’ve come to accept, too, that the only choices are to stop publishing or to develop a skin as thick as plate armor.
Maybe I’m insecure, but one criticism can ruin my day even when accompanied by twenty comments that sing my praises. There are simply so many ways that a negative comment can be wrong. The least of those are the readers who are not talking about my article at all. Instead, they have something they want to say that is vaguely connected to my topic, and are using my article as a way to get more readers. Much worse are the ones who take a single sentence out of context. The ones who attack me for not saying exactly what I said. The ones who miss that a comment is sarcastic or flippant. Worst of all, those who have never met me but decide to dislike me, and become on-line stalkers (which has happened three times). I do not expect everyone to like my work, but I often find myself saying that, if people are going to criticize, they can at least criticize me for what I actually say or think.
Then there is the fact that criticisms can be mutually contradictory. I do not exaggerate when I say that I have had people call me a capitalist apologist and a communist stooge because of the same article. Still others have condemned me as pro and anti feminist as the result of one article. Such responses leave me baffled as well as irritated. How can one article produce utterly different responses? Surely, the article cannot support mutually exclusive views?
When I first start selling articles, all these reactions left me shattered. In my naivety, I imagined that my articles would be universally loved, that I would be hailed as an essayist for all time, as the next George Orwell or Christopher Hitchens. Rudely disabused, I was left wondering if I had any ability at all. I would brood for days, so strongly affected that I could barely write the next overdue article.
For my own sanity, I had to snap out of this funk. I couldn’t afford to brood so much that I couldn’t write. Still less could I afford to answer every response that I felt misunderstood. For one thing, my critics seemed to have endless time to nitpick and argue. For another, practically none of them would ever admit they were wrong. I could have spent days, sometimes weeks arguing, and in the end I would have nothing to show for my time except wasted effort.
Still, staying quiet went against my nature. I could imagine myself as the angry figure in the famous xkcd comic, staying up late to hammer out a reply because someone on the Internet is wrong! While some commenters defended me, who was better qualified to correct all the misunderstandings than me?
Yet gradually, I learned how unimportant most of these comments were. They didn’t change the opinion that publishers and editors had of me. I was still paid to write, and a month later the flame wars the hostile commenters sparked were forgotten. The only loser was me when I was distracted by trivia. So, gradually I learned to control my annoyance and use my time in more constructive ways.
I admit, though, that I couldn’t bring myself to let all their misrepresentations stand. Instead, I compromised with myself. I would allow myself a maximum of two responses. In the first, I would correct anything I felt wrong in their comments. In the second, I would answer any further misapprehensions, and announce that I was ending the discussion. They might continue to rant but I’d have had my say, and they were left talking to themselves.
And in the end, why should I care what they said? I didn’t know them, and I definitely didn’t want to.
That is the advice that I would give to new writers overwhelmed by hostile reactions: don’t let them waste your time, and move on as soon as possible. Don’t let their hostility make you ignore legitimate comments — sometimes, people find significant mistakes in your work, or express a point of view you haven’t considered, and deserve your thanks and revisions. But if the response is abusive, with no redeeming features, don’t let it affect your life. Correct it if you must, and then ignore it. Your detractors will be left fuming, and you will be much happier.